Terms and Conditions

Junction 2 Interiors Limited

Our full terms & conditions are listed below.

Returns & Cancellations

We operate a 7 Day Returns Policy. You can return the item for any reason within 7 days as long as you complete the RETUNS FORM and return it along with the goods. Upon us receiving the product back and its subsequent inspection, you will receive a refund.

If the item is faulty we'll refund the cost of returning it to us (see 7.14). 

If the item is not faulty you will be charged a 25% restocking charge.

Check your goods

You must thoroughly check your goods within 48 hours of their arrival. Check the colour, the size and if it's an offset shower door, check it's "handing" (left or right). 

Faulty Goods

You must notify us of any faulty goods within 48 hours and return them to us. We will replace them as quickly as we can and refund the cost of returning the defective item (see 7.14).

Delivery

Delivery to the UK will take between 7 and 14 working days (excluding certain "to order" items, such as Jacuzzi baths or Daryl Shower Doors, see 6.2). It costs either £10 (parcel) or £39 (pallet). You can find more information in our help & info section. If delivery is going to be later, for whatever reason, we will contact you as soon as we know about it.

Delivery outside of the UK (Europe) and will obviously take longer. It costs £140.

Booking your Installer

Please don't. Until you've received all your items and you're happy with them that is. We cannot be liable for any losses caused by delayed delivery or pre-booked installers.

Full Terms & Conditions

1. Our website 

Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

2. Privacy 

Junction 2 Interiors takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. This incudes that  we do not retain credit or debit card details, nor do we pass customer information on to any third party.

3. Product Pricing and Title 

3.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

3.2 We reserve the right to alter all products pricing without notice.

3.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

4. Product Descriptions 

We do our best to display everything exactly as you receive it. However images shown on this website may vary in colour or finish from what is received, colour variations occur.

5. Your Order 

5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

5.3 Product items not included within the dispatch email are not included in the order and contract between you and us. 

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

6. Shipping 

6.1 All orders received by us are shipped subject to availability.

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered a full refund.

6.4 Delivery is to the ground floor only. 

7. Cancellation Rights, Returns and Refunds 

7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.

7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

7.4 Goods that are sealed or shrink-wrapped and this is removed should be properly repackaged before returning.

7.5 No right of cancellation exists for goods where there may be hygiene issues, unless defective.

7.6 Please observe the following procedure for all returns to us:

7.6.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

7.6.2 If you are returning your product because it is defective, please state the defect or defects.

7.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

7.7 You are responsible for paying any postage or shipping costs incurred when returning a product. See 7.14.

7.8 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

7.9 We will not issue refunds for any items lost or stolen in transit to us.

7.10 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

7.11 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

7.12 Unused products may be returned promptly by customers to the address listed below:

Junction 2 Interiors Ltd
870 Wolverhampton Road
Oldbury
West Midlands
B69 4RS

7.13 Subject to the above, we will refund the purchase price of a returned product within thirty days.

7.14 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

7.15 We ask that you do not book any bathroom installers until you’ve received the items, checked them and are completely satisfied. We cannot accept responsibility for any loss resulting from a pre-booked installer.

8. Customer Complaints 

We endeavour to respond to all customer complaints or queries within five working days. 

9. Faulty Products 

Where a Customer experiences a fault with a product it can be returned to Junction 2 Interiors, subject to our returns policy above.

10. Events outside our control 

Junction 2 Interiors shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

11. Licence 

11.1Junction 2 Interiors grants you a licence to access the content, information and services contained within our website for personal use only.

11.2 This licence allows you to download and cache (using your browser) individual pages from our website.

11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission. 

11.5 Our website cannot be placed within the frame-set of another site.

11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

12. Copyright 

12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Junction 2 Interiors, unless expressly acknowledged as otherwise.

12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

13. Reasonably Foreseeable Losses 

13.1 Junction 2 Interiors will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.

13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.

13.3Junction 2 Interiors does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.

14. Severability 

The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses. 

15. Waiver 

Failure by Junction 2 Interiors to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

16. Entire Terms & Conditions 

These Terms & Conditions set out the entire agreement and understanding between you and Junction 2 Interiors. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.

17. Jurisdiction 

 These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts. 

Your statutory rights are unaffected. 

Our contact details are as follows: 

Junction 2 Interiors Ltd
870 Wolverhampton Road
Oldbury
West Midlands
B69 4RS

Email: sales@junction2Interiors.co.uk
Telephone: 0844 249 4900
Company registration number: 04058093